Help Desk Specialist (Patient Care Programs)

Position: Help Desk Specialist (Patient Care Programs)

Date Posted: March 9, 2026

Industry: Healthcare / IT Support

Employment Type: Full Time

Experience: Three years of customer service; two years of clerical/data entry experience

Qualification: High School Diploma or Equivalent

Location: Tallahassee, FL, USA

Company: Biogensys

Description:
Biogensys is seeking a dedicated Help Desk Specialist to provide technical assistance and customer support for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs. This role involves troubleshooting, data entry, and assisting users with technical issues while ensuring professional and timely service. The ideal candidate will have strong Microsoft Office skills, prior clerical experience, and a solid background in customer service.

Key Responsibilities:

• Provide technical support and customer service for patient care programs
• Perform data entry and clerical tasks accurately and efficiently
• Troubleshoot user issues and assist with system-related inquiries
• Maintain professional communication with clients and internal teams
• Ensure timely resolution of support requests and document all interactions
• Utilize Microsoft Office tools for reporting, documentation, and daily tasks

Required Qualifications:

• Three years of customer service experience
• Two years of clerical duties involving data entry and troubleshooting
• Proficiency with Microsoft Office applications
• Previous professional office experience
• Strong organizational, communication, and problem-solving skills

Work Schedule:

• Monday through Friday, 8:00 AM – 5:00 PM

This role offers an opportunity to contribute to public health programs while working in a professional office environment in Tallahassee, FL.

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