Director Commercial Direct Sales Enablement

: The Director of CDS Enablement is a highly skilled leader with a specialized focus on Business Process Design, Operational Readiness, Operational Support, and Organizational Effectiveness. As a key member of the Commercial Direct Sales (CDS) Center of Excellence, you will play a pivotal role in enhancing our operational strategies, processes, and overall effectiveness. Deep understanding of how different distribution channels operate, including but not limited to Retail, Telesales, Chat, and Web is required. In addition, this leader must have a keen understanding of customer engagement programs and customer satisfaction methodologies. Finally, you will be the author and steward of the CDS enablement strategy and roadmap designed to focus on the growth and effectiveness of the CDS channels. Job duties include but are not limited to:

• Develop, optimize, and implement processes to streamline operations and enhance efficiency
• Collaborate with cross-functional teams to identify areas for improvement and implement solutions that drive productivity
• Leads the development of business requirements needed as part of the capability development process
• Responsible for business segment integration, ensuring alignment of segment objectives and CDS operating plans
• Ensure that supported channels are equipped with the necessary tools, resources, and training to excel in their roles
• Develop and execute onboarding programs to quickly integrate new hires into the organization
• Leads the Operational Readiness process for Commercial Direct Sales including lessons learned and post-mortem
• Provide ongoing support to the CDS teams, addressing operational challenges and facilitating continuous improvement
• Collaborate with CDS Capabilities team and other relevant departments to ensure the seamless integration of tools and technologies
• Lead integration with multiple areas across the enterprise including but not limited to Facilities, Risk Management, Safety & Security, and Workforce Management
• Implement initiatives to enhance the overall effectiveness of the CDS organization including the development and delivery of just-in-time training, workshops, and other training programs
• Oversees the CDS Quality Assurance (QA) program to drive compliance and desired behaviors across CDS
• Analyze performance metrics to identify trends and opportunities for improvement, providing actionable insights to leadership
• Partners with Enterprise Learning & Development to develop the annual training roadmap and partner on additional training needs

Job Requirements:

• Related Bachelor's degree or additional related equivalent work experience
• 6+ years related work experience
• 3+ years direct supervisory/management experience

Preferred:

• Master's degree, MBA or MHA
• PMP - Project Management Professional
• Six Sigma certification
• Strong business acumen in healthcare, sales, marketing, and operations
• Working knowledge of Florida Blue
• Advanced analytic skills
• Working knowledge of various components of the business (i.e. Commercial and Medicare segments, Service, Finance, Marketing, Product, etc.)
• Prior organizational effectiveness experience

What We Offer: As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, Short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan includes employer contribution and employer match;
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Annualized Salary Range: $120,000 - $195,000

Typical Annualized Hiring Range: $120,000 - $150,000

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.