Escalation Specialist
Here’s a short description of Montessori Ivy League Academy :
Montessori Ivy League Academy is a Montessori early‑childhood school in Pembroke Pines, Florida, serving children aged about 12 months to 6 years . (Montessori Ivy League)
It follows the authentic Montessori method , emphasizing self‑directed, hands‑on learning, mixed‑age classrooms, and development of practical, academic, social, and emotional skills. (Montessori Ivy League)
Safety and security are priorities, with biometric access, high‑security entrances, constant supervision, live camera monitoring, and a well‑prepared indoor and outdoor environment. (Montessori Ivy League)
The Role
You will be responsible for :
- Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
- Scheduling and coordinating meetings.
- Providing other organisational support such as ordering supplies and equipment.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Professional Services, Internet and Telecommunications industry.
- You are organised and have good interpersonal skills.
- You have good computer skills ( MS Word, Excel, Powerpoint).
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
What's on Offer?
- Opening within a company with a solid track record of success
- Role involving team management opportunities
- Flexible working options
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