Contract Technical Support II
- Under limited supervision, coordinate the interface with the worldwide customer base to ensure timely definition of low/medium complexity aircraft specifications (avionics/ entertainment/ interior/ exterior options) in accordance with customer requests while respecting certification requirements and the company’s processes
- Under limited supervision, participate in the development of new products and optional equipment, developing and updating contractual technical data (aircraft technical descriptions and options guides - including its prices), as well as their related detailed explanations, ensuring that customers are presented with and guided towards the accurate selection of the aircraft's equipment and maximizing business results.
- Under limited supervision, manage aircraft availability, ensuring that the inputs for each aircraft configuration (“as contracted”) are timely and accurately provided to the company’s internal areas.
- Participate in strategic alignment with product development teams, aiming at the expansion of the business.
- Under limited supervision, lead initiatives related to process improvements, new developments, and automation of the area's tools and processes.
- Develop the relationship between Embraer and the customer throughout the specification process to ensure customer satisfaction and enhance the customer’s perception of Embraer.
- Use and continuously update the Salesforce database (and others) for configuration management and control.
- Support the training of less experienced professionals.
- Expand learning and skill base to a wide variety of job skills and personal competencies, including those necessary for succeeding in a team-based environment.
- BA/BS in Engineering or Aviation required.
- Master's degree in such fields is a plus.
- Minimum 4 years of experience in aircraft configuration, aircraft delivery, engineering, product support or equivalent related experience.
- Experience in aviation environment and strong understanding of aircraft configuration required. Customer C-Suite relationship skills, understanding of contractual language and delivery process are a plus.
- Fluency in a second language and/or international experience are a plus.
- Possesses and applies comprehensive knowledge of principles and practices in their work assignments, which are typically complex in nature. Identifies barriers to success, utilizing troubleshooting and problem-solving skills towards the development of creative solutions.
- MS Office, Microsoft Teams and Salesforce (or similar) experience is required.
- Has a good understanding and knowledge of the company's processes and procedures.
- Excellent verbal and written communication skills
- Promote company culture dedicated to enhancing customer satisfaction and building strong customer relationships
- Interpersonal skills: must be able to manage all personalities, including C-Suite customers, builds effective relationships, uses diplomacy and tact
- Organized, prepared, yet flexible.
- Professional appearance and demeanor required.
- Ability to work flexible hours and different shifts if required
- Employees will be subject to the random drug and alcohol testing under FAA regulations
- Work in a safe professional manner adhering to Company Standards and all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Commitment to company values and compliance with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
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