RN Clinical Advisor

Job Description

Job Description

RN Clinical Advisor- Full Time, Remote

Who we are:

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!

Who you are:

The ideal candidate demonstrates the following core competencies:

• Clinical Acumen. Ability to accurately assess and understand clinical situations, make sound judgments and effectively apply medical knowledge to manage patients conditions.
• Business Acumen. Knows how different businesses make money; is knowledgeable in current and possible future policies, practices, and technology; is aware of how a variety of strategies and tactics work in the marketplace.
• Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on-time.
• Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner.
• Agility. Able to manage and switch priorities effectively.
• Emotional Intelligence. The capacity to recognize your own feelings and those of others, for motivating others, and for managing emotions effectively in ourselves and others.
• Accountability. Demonstrates ownership, commitment and follow through in achieving results.

The Role: In a Nutshell

We are seeking a dynamic and experienced Registered Nurse (RN) to join our team as the Chronic Care Management Clinical Advisor. In this role, you will work closely with the Director, Clinical Operations to provide a blend of internal clinical support and product development, and serve as an external clinical resource to engage prospects and demonstrate our clinical abilities. The ideal candidate will have a strong clinical background, excellent leadership skills, and a passion for improving patient outcomes through innovative healthcare solutions.

Responsibilities:

External:

• Serve as Clinical SME to prospective and current clients, assisting with demos and relaying our clinical benefit.
• Engage with existing clients to communicate clinical initiatives.
• Service recovery/ escalation issues of a clinical nature, engaging clients in an issue resolution process
• Participate in Quarterly Client Advisory Board Meetings

Internal:

• Serve as the head clinical advisor to Care Coordinators (CCs):
  • Ensure the delivery of high-quality Chronic Care Management and Remote Patient Monitoring.
  • Serve as a physical health clinical subject matter expert, providing guidance and support on clinical matters.
  • Oversee internal and external escalations related to patient care, including but not limited to medication management, care plan adherence, and patient engagement.
• Internal clinical initiatives:
  • Help define clinical content for our programs
  • Collaborate with cross-functional teams such as Product, to develop and implement clinical protocols, guidelines, and best practices to optimize patient outcomes.
  • Participate in strategic planning and decision-making processes to drive the growth and success of the clinical operations department.
• Develop and deliver educational programs, in-services, and training sessions to clinical staff on new procedures, equipment, clinical competencies, and best practices.
• Identify educational needs within the clinical team and create resources to address them.
• Participate in the development, implementation, and evaluation of clinical policies, procedures, and protocols to ensure alignment with current standards of care and regulatory requirements (e.g., Joint Commission, CMS, State Boards of Nursing).
• Contribute to root cause analyses of adverse events and develop corrective action plans.
• Monitor clinical outcomes and trends, utilizing data to inform quality improvement initiatives.

Requirements:

• Active Registered Nurse (RN) license; Bachelor of Science in Nursing (BSN) preferred.
• Minimum of 5 years of clinical experience in a healthcare setting, with at least 2 years of experience in Virtual Care Management or Transitions of Care services for the elderly population. Chronic Care Management or Remote Patient Monitoring experience preferred.
• CCM Certification preferred or will obtain within 1 year of hire.
• Strong clinical assessment and critical thinking skills, with the ability to make sound clinical judgments in complex situations.
• Experience in managing and leading clinical teams, including providing clinical supervision and mentorship.
• Proficiency in electronic health records (EHR) and other healthcare technology platforms.
• Excellent communication and interpersonal skills, with the ability to effectively interact with patients, caregivers, and multidisciplinary healthcare teams.
• Knowledge of Medicare and Medicaid guidelines, quality measures, and regulations related to chronic care management and remote patient monitoring.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Commitment to continuous learning and professional development in the field of chronic care management and remote patient monitoring.

We offer:

• Evergrowing benefits - health, dental, vision, PTO, paid holidays, 401K, and more!
• A culture that will have you coming back for more - From online spirit week, to chat rooms filled with cake recipes, we've built a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
• A team of TimeDoctors that believe in the GROwth mindset - Grit : having a passion & perseverance for long-term goals; Results: focusing on delivering tangible results for our patients, clients, and business; Openness - providing our employees with an environment that is transparent and open in communication.
• A great place to build a career - As TimeDoc grows, we are committed to promoting from within.
• A passion for the intersection of the worlds of medicine and tech
• A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do.

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.