Desktop Support Assistant

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UF College of Education is currently seeking an entry level part-time OPS Desktop Support Assistant. Will assist COE Technology Support Services staff in providing accurate, timely, and to end user computing and networking problems of a basic nature to ensure end user productivity.

Key responsibilities and characteristics of this position are:

• Understanding of various current OS environments
• Knowledge of Microsoft Office Suite, Adobe Suite, G suite, Dropbox and other software used across campus
• Excellent customer service
• Assists end users with getting set up on supported equipment and software
• Assists with inventory
• Familiarizing end-users with how to use equipment and software
• Assists end users with resolving software issues pertaining to supported software
• Installs and moves computers, printers, and other end user technology devices.
• Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end user technology devices

Expected Salary:

$15 - $18 hourly

Minimum Requirements:

Works well with the public, capable of working independently, punctual, and reliable. Associate's degree; or a high school diploma and 2 years' experience.

Preferred Qualifications:

• End user technical support procedures
• Problem solving skills and reliability
• Knowledge of Apple Mac OS
• Android/iPhone knowledge
• Microsoft Office Suite, Microsoft Exchange Cloud, and Windows 10
• Adobe Creative Cloud suite
• Active Directory (AD) and Group Policy Objects (GPO) comprehension
• PowerShell
• Mobile devices and Tablets
• Able to lift 30 lbs.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No