Hardware Refresh Technician

Jacksonville, FL

Kforce has a client that is seeking a hands-on and customer-focused Hardware Refresh Technician to support a large-scale device refresh initiative across Jacksonville area clinic locations. In this role, the Hardware Refresh Technician will be responsible for coordinating and executing desktop/laptop replacements, assisting users with sign-in issues (primarily in Microsoft 365), and ensuring minimal disruption to daily operations. This is a great opportunity for individuals with basic IT support experience, strong communication skills, and an interest in hands-on hardware work. Responsibilities:

  • Update and replace hardware in laptops and desktops
  • Coordinate with end users via email to schedule device swaps in advance
  • Travel to offsite locations
  • Support end users with Microsoft 365 sign-in (Outlook, OneDrive - approx. 25% of the role)
  • Perform basic troubleshooting and escalate complex issues as needed
  • Ensure timely refresh of ~25 machines per week
  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
  • Relevant education and/or training will be considered a plus

Posted 2025-07-29

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