Customer Service Specialist - MultiFamily

Job Description

Job Description

Customer Service Specialist – Multi Family

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for four decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama and Oklahoma.

This role supports our Multi-Family Division and is centered on delivering exceptional customer service. Key responsibilities include:

· Greeting and communicating with customers in a courteous and professional manner

· Addressing customer inquiries, resolving service requests, and assisting with billing-related questions

· Engaging with potential new customers to ensure a welcoming experience

Additional duties involve active collaboration with the Multi-Family team, including:

· Making outbound calls to support collection initiatives

· Conducting quality assurance calls to enhance customer satisfaction

· Utilizing our CRM system to assist administrative operations

Expanded responsibilities may include:

· Generating reports and maintaining accurate customer account records

· Participating in trade show activities and related support tasks

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more. If you are looking for a career and want to work for a GREAT COMPANY, we would love to speak with you!

Please email your resume TODAY!!

Requirements

· High School Diploma or GED at a minimum

· Previous experience with customer service on the phone

· Strong problem-solving skills

· Excellent computer, typing, Word and Excel preferred by not required

· Time management talent and a sense of urgency

· Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift – Monday - Friday
• Day shift

Work Location: In person

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for 4 decades.

Company Description

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for 4 decades.