Leave Management Ability Analyst
- Work with internal and external customers to retrieve and relay information relevant to leave management claims.
- Provide exceptional customer service using professional written and verbal communication skills.
- Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.
- Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.
- Maintain a dedication to meeting the expectations and requirements of internal and external customers.
- Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives. Qualifications:
- 1+ years of experience providing quality customer service required.
- Strong organizational and prioritization skills.
- Exceptional problem solving.
- Exceptional Critical Thinking Skills.
- Professional verbal and written communication skills.
- Continuous Improvement Mindset.
- Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
- Thrives in a structured team environment.
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
- HS Diploma/GED required; Associate's or Bachelor's degree preferred.
- 1+ years of claim experience a plus.
- Medical terminology is a plus.
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