Key Client Manager

The Key Client Manager focuses on the retention and growth of existing TrueCommerce top-tier customers. You will have the expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value. This will be focused on proactively growing & retaining relationships with top-tier customers in the enterprise space.

This role will have competitive salary and unlimited earnings, including accelerators and Presidents Club for over achievement of sales goals.

As a Key Client Manager, you will:

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of top-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated
• Be a trusted advisor and advocate for the customer both internally and externally
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities.
• Attend sales department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Requirements for success :

• 5+ years Customer Success or Account Management experience for existing customers.
• A genuine desire to build relationships with existing customers.
• 3+ years managing enterprise level customers focusing on retention.
• Proven overperformance in exceeding retention & sales quotas.
• Enjoys proactively reaching out to customers to recommend new solutions and upselling.
• This individual enjoys solution selling and thrives on change.
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills.
• Proven ability in building client rapport.
• Organizational skills with an emphasis on attention to detail.
• Working knowledge of EDI is very helpful.
• Willingness to dedicate extra effort beyond normal working hours.

Education

• BA/BS degree or equivalent work experience

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Please visit our careers website for additional information.

Come join our team!

Equal Opportunity Employer
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