Customer Success Manager

About Huzzle

At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

About the Company

Our client is a rapidly growing, US-based company that supports call centers in optimizing operational performance, enhancing customer experience, and driving business results. Their data-driven approach empowers clients to scale operations effectively, using customized insights and consulting strategies tailored to the demands of high-volume support environments.

Job Summary

We’re seeking a Client Success Manager (CSM) with a strong background in call center or BPO operations to drive client satisfaction and performance. The CSM will serve as a strategic partner, owning the client lifecycle from onboarding through continuous performance optimization. You’ll analyze call center metrics, present data-backed recommendations, and maintain strong relationships to help clients reach their goals. This is a high-impact role suited for someone with operational consulting skills and a client-first mindset.

Key Responsibilities

Client Onboarding & Kickoff

• Lead smooth and structured onboarding for new clients.
• Run kickoff meetings to define success metrics and set expectations.
• Build early rapport and clear communication channels.

Performance Management & Strategic Consulting

• Monitor, interpret, and evaluate call center KPIs.
• Provide strategic recommendations on workforce planning, scheduling, and efficiency.
• Collaborate with clients to implement improvement plans.

Relationship Management

• Act as the main point of contact for a portfolio of clients.
• Host regular performance reviews and strategy sessions.
• Proactively manage client issues and feedback loops.
• Be the internal advocate for client needs across teams.

Operational Excellence

• Apply best practices in call center operations, including QA and workforce management.
• Maintain detailed documentation of client data, reports, and action plans.
• Provide assertive but supportive guidance that drives performance.

• Experience:
• 3+ years in client success, account management, or operations consulting.
• Call center/BPO industry background strongly preferred.
• Proven experience analyzing call center KPIs and driving results.
• Skills:
• Strong verbal and written communication.
• Advanced Excel skills for data analysis.
• Analytical mindset with problem-solving focus.
• Detail-oriented and capable of managing multiple clients and priorities.
• Confident communicator with a results-oriented approach.

💰 Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions.

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