Seed Boutique Community Shop Team Lead

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Title: Seed Boutique Community Shop Team Lead

Department: Thrift Store

Reports to: Director of Operations & Client Engagement

Exemption: N/A

Position Status (FT/PT): PT

Company Summary

The mission of The Mustard Seed of Central Florida is to help rebuild the lives of families who have suffered disaster or personal tragedy by providing household furnishings and clothing while being environmentally responsible to our community.

The Mustard Seed's vision is that the provision of basic household furniture may set the stage for individuals to achieve restored dignity and self-esteem, enabling them to move ahead and take control of their futures.

Position Purpose

The Shop Team Lead's main purpose is to organize and place items strategically on the floor to ensure customer shopping ease and satisfaction, while delivering excellent customer service.

Seed Boutique Community Shop Team Lead

To be successful as a Community Shop Team Lead, you'll need retail experience and a thorough understanding of retail business operations. You'll also need the following skills:

· Strong communication.

· Good listening.

· Problem-solving abilities.

· Professionalism.

· Leadership, strategic and operational abilities.

· Strong math and analytical skills.

· Negotiation.

· Organization.

· Strong customer service.

· Ability to motivate, train and develop others.

· Ability to be patient and cheerful.

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Day-to-day activities at The Mustard Seed of Central Florida

You'll be responsible for the daily operations of a retail store, including managing inventory, merchandising, sales, and customer service. Your main job is to make sure sales goals are met, the staff is well-managed, the store operates successfully, and customer needs are met.

Here's a closer look at the day-to-day activities of a Team Lead

· Open and close the store.

· Hire, manage, train, and motivate staff members.

· Manage employee schedules.

· Set sales goals for the store, forecast future sales volumes, and meet sales quotas.

· Develop and execute promotions.

· Sort products from donors, vendors and suppliers

· Negotiate bulk price.

· Analyze and coordinate inventory.

· Create and maintain attractive and accurate store displays.

· Organize and oversee product brand line reviews.

· Reprice merchandise and recommend markdowns when necessary.

· Work with and report to senior management to create and maintain store budgets to maximize revenue and profits.

· Control receipts and prepare daily or weekly sales and inventory reports.

· Communicate sales trends.

· Attend to customers by greeting them with a smile and assisting them.

· Manage questions, complaints, and comments from customers.

· Random security checks to ensure receipt of purchases.

· Customers may be clients, staff, volunteers, bulk buyers or shoppers.

Required Qualifications

The primary qualifications for the position of Shop Associate are:

? A strong and unwavering commitment to ethical business practices, including honesty and integrity.

? Must have a pleasant and upbeat demeanor, both on the phone and in person, with excellent communication skills.

? Superior interpersonal skills, especially in relating to staff, volunteers, clients and donors of different backgrounds, ages, ethnicities, sexual orientations and abilities

? Must have be a self-motivator while working for and with the team.

? Must submit to drug and background employment screening tests.

Experience

· 3-5 years' experience in retail or customer service is preferred.

Educational Requirements

· 2-year degree required

Physical Requirements

· While performing the duties of this Job, the Shop Associate is regularly required to sit, stand, walk, speak and hear, lift 35 lbs. push and pull.

is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

The Mustard Seed of Central Florida is an equal employment opportunity employer and provides equal employment opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift

Work Location: In person