Director, Training & Development
- Maintain the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment aligned with the mission, vision, and values of the organization.
- Develop and execute a system-wide training and development strategy aligned with the OPO’s strategic plan, quality goals, and CMS Conditions for Coverage.
- Provide strategic leadership and direction for training programs and initiatives and oversee a team responsible for curriculum design, delivery, and continuous improvement
- Establish standardized learning frameworks for onboarding, role-based competency, leadership development, and continuous professional growth.
- Ensure training programs support organizational priorities such as quality improvement, compliance, workforce stability, and mission connection.
- Serve as the subject matter expert for organizational education and staff development, providing direction and support to T&D staff.
- Partner with clinical leadership, quality, and operations to support education related to: Donation processes (brain death, DCD, authorization, donor management), Regulatory and accreditation standards (CMS, OPTN, AOPO best practices), Quality systems, performance improvement, and data literacy
- Support competency-based education models for clinical and non-clinical roles.
- Design and oversee leadership development programs for frontline leaders, managers, and emerging leaders.
- Promote a culture of accountability, psychological safety, collaboration, and continuous learning.
- Coach leaders on effective communication, change management, and team development.
- Oversee onboarding programs that ensure consistent, high-quality orientation while fostering early connection to mission and culture.
- Support career pathways, succession planning, and talent development initiatives.
- Partner with HR to align training with performance management and employee engagement efforts.
- Represent the Training and Development department at internal and external meetings, communicating key initiatives and progress on delegated tasks, as necessary.
- Collaborate with the Foundation team to support education initiatives for: Community partners, Hospital partners, Donor family programs, Public awareness and professional education events
- Ensure educational content reflects best practices, cultural competence, and mission-centered messaging.
- Ensure training programs meet regulatory, compliance, and documentation requirements.
- Use data and feedback to evaluate training effectiveness and drive continuous improvement.
- Maintain records, metrics, and reporting related to training participation, competency, and outcomes.
- Support the recruitment, hiring, and onboarding of new T&D staff.
- Exhibit strong leadership skills; modeling effective communication and creating a positive learning environment.
- Evaluates self-performance by comparing actual outcomes to expectations.
- Fulfill additional individual and departmental directives, obligations, and responsibilities, as designated.
- Passionate about helping others and making a difference
- Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
- Bachelor’s degree in education, healthcare administration, organizational development, nursing, or related field at a healthcare and/or organ/tissue procurement organization or an equivalent combination of education and experience required.
- Minimum of 7–10 years of progressive experience in training, learning & development, or workforce development—preferably in healthcare or a regulated environment.
- Demonstrated experience designing and implementing organization-wide training programs.
- Strong understanding of adult learning principles and change management.
- Excellent communication skills with fluency in English, both written and verbal, required.
- Advanced technical, organizational, interpersonal, and problem-solving skills required.
- Proficiency with Microsoft Office programs and other relevant applications, including (but not limited to) Excel, Forms, OneDrive, OneNote, Outlook, PowerBI, PowerPoint, Publisher, SharePoint, Teams, Visio, and Word.
- Valid state driver license with a good driving record.
- Master’s degree (Education, Healthcare Administration, Organizational Development, MBA, or related).
- Experience in organ donation, transplantation, critical care, or healthcare quality.
- Familiarity with CMS Conditions for Coverage, OPTN policies, or AOPO standards.
- Certification in learning & development, coaching, or quality improvement (e.g., SHRM, ATD, Lean, Six Sigma).
- Bilingual in English and Spanish (written and verbal)
- Work independently and manage multiple competing priorities.
- Work in a team-oriented and interactive environment.
- Prolonged periods of sitting and standing required.
- Ability to lift up to 50 pounds.
- Travel by automobile and, on occasion, by air to fulfill training, supervisory, or organizational responsibilities, as needed.
- Works business hours with flexibility to extend work outside of regular hours, as necessary.
- Be part of an organization with a legacy of saving lives and giving hope
- Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
- COMPANY PAID Medical, Dental, Disability & Life Insurance
- Generous COMPANY PAID Pension Plan for your Retirement
- Paid Vacation, Sick Days & Holidays
- Growth opportunities in a mission-driven, high-impact nonprofit
- Work with purpose, knowing your efforts directly touch lives
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