Float Customer Service Representative - LPG Workforce Pool

Location: Medical Plaza One -9800 S Healthpark Drive Fort Myers FL 33908

Department: LPG Workforce Pool

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate: $21.01 - $24.69 / hour

Summary

Ready to Be a Versatile Customer Service Expert Across Lee Physician Group?

Join our Float Pool Customer Service Representative (CSR) team and take your career to the next level by supporting a variety of specialties and practices across Lee Physician Group. This role is perfect for someone who thrives in a fast-paced, ever-changing environment and enjoys making a meaningful impact on patient experiences across diverse care settings.

What Youll Do
Travel to multiple practice locations across the region

Deliver exceptional, patient-centered service across a variety of specialties

Support front-end operations including scheduling, registration, billing, and collections

Adapt quickly to different teams, workflows, and practice environments

Serve as a reliable resource and team player wherever support is needed

Schedule
Varied, flexible schedule based on department needs

Primarily MondayFriday with weekend coverage as needed

Education
High School Diploma or GED required

Associate degree preferred

Experience

External Candidates:
2 years of customer service experience required

3 years of medical office front desk experience preferred

Epic EMR experience preferred

Internal Candidates:
1 year of equivalent scheduling or registration experience

CSR experience preferred

Why Join Lee Health? (Benefits That Matter!)
Medical, dental, and vision insurance

Retirement plan with employer match

Generous PTO and paid holidays

Tuition reimbursement & career growth pathways

Employee wellness programs

Inclusive, supportive team culture

Opportunities to grow into SME, lead, or supervisory roles

Position Overview
The Float Customer Service Representative is responsible for delivering an exceptional patient experience across multiple locations. This role utilizes a practice management system to support scheduling, registration, accurate billing, collections, and maintenance of medical records.

This position requires flexibility to float across all Lee Physician Group and Hospital Outpatient Department locations throughout the region and may include weekend coverage. The Float CSR reports to the assigned Manager or Supervisor.

Requirements

Education: High School Diploma or GED required. Associates Degree preferred.

Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.

License: Not required.

Certifications: Not required.

Other: Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills. Works weekend and holidays.

US:FL:Fort Myers