Medical Customer Service Specialist (MCSS)

Florida Health Care Plans, Inc.
Lake Mary, FL
Medical Customer Service Specialist (MCSS) Location Lake Mary, FL : POSITION SUMMARY: The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).

QUALIFICATIONS:

Education, skills and experience:

  • High school diploma or equivalent
  • Previous medical office experience preferred
  • Ability to demonstrate excellent customer service
  • Experience with computers and the ability to learn, navigate and function in various computer applications
  • Strong, clear, English telephone and oral communication skills
  • Ability to multi-task successfully and efficiently
  • Ability to maintain confidentiality and to comply with HIPAA guidelines
  • Minimum typing speed of 30 wpm required
Location: Florida Health Care Plans, Inc. · Practice Management Schedule: Full-time, 1st shift, 3, 12 hour shifts 7:00am- 7:30 pm variable days
Posted 2025-11-07

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