Host/Hostess

Job Description

Job Description

At Wolfgang Puck Bar & Grill in Disney Springs , exceptional hospitality starts the moment a guest walks through the door. As a Host / Hostess , you play a vital role in creating a welcoming, organized, and elevated dining experience — balancing warmth with professionalism in a lively, high-volume setting. This position is perfect for someone who enjoys connecting with people, maintaining composure under pressure, and representing a celebrated culinary brand with confidence and grace.

Job Summary:
As a Host/Hostess, you will create a memorable first and last impression for our guests. You’ll greet, welcome, and seat guests with grace, professionalism, and genuine hospitality. Your role is essential to ensuring a seamless and elevated dining experience, aligned with the signature standards of the Wolfgang Puck Fine Dining Group.

Key Responsibilities:

• Warmly greet and acknowledge each guest following Wolfgang Puck Fine Dining hospitality standards — make eye contact, smile, speak first, and engage respectfully using the guest’s name when possible.

• Escort guests to their tables, ensuring a smooth and professional seating process.

• Manage reservations and guest flow using OpenTable, balancing efficiency with personalized service.

• Maintain awareness of all restaurant activity, menus, daily specials, and upcoming events or promotions.

• Keep the host stand and menus clean, organized, and presentable at all times.

• Answer phones professionally, assist with guest inquiries, and confirm or adjust reservations as needed.

• Communicate effectively with front-of-house and management teams to anticipate guest needs and resolve any concerns promptly.

• Perform other duties as assigned by management.

Pay: $16 / hour

Qualifications:

• High School Diploma or equivalent required.

• 1 years’ experience in a hospitality environment, or customer-facing role.

• Outgoing and hospitality-driven

• Computer-proficient.

• Professional appearance and demeanor; excellent verbal communication and interpersonal skills.

• Strong organizational skills with the ability to multitask and remain composed in a fast-paced environment.

• Weekend availability.

Physical & Work Requirements:

• Ability to stand for extended periods and navigate the restaurant floor gracefully.

• Must be able to lift and carry up to 25 lbs, and occasionally up to 40 lbs.

• Exposure to variable indoor restaurant conditions including ambient noise, kitchen heat, and cleaning agents.

• Flexibility to adapt to a dynamic, guest-centered work environment.

Why Join the Wolfgang Puck Team?

We believe in taking care of our team the way we care for our guests — with excellence, respect, and genuine appreciation. As part of our team, you'll enjoy:

• Competitive salary and a comprehensive benefits package for full-time team members, including medical, dental, vision, and more

• 401(k) retirement plan with employer match , supporting your long-term financial goals

• Opportunities for professional growth and advancement within an internationally celebrated culinary brand

• A dynamic, respectful, and inclusive workplace culture grounded in excellence and innovation

• Unique to our Disney Springs location : Enjoy a Walt Disney World annual pass plus three year-round guest passes — offering unlimited access to the magic for you and your loved ones

Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.