On site - Contact Center Representative

Location: Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Lee Physician Group

Work Type: Full Time

Shift: Set shift assigned upon offer

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

📞 Start 2026 Strong Now Hiring: Patient Access Specialist / Contact Center Representative

ON-SITE | Above-Market Pay | Career Stability with Lee Health

📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🏢 Work Environment: 100% On-Site (This is not a remote or hybrid role)
Schedule: Full-Time
👩💼 Recruiter Contact: Lara King

🚀 A New Year. A New Role. A Smarter Career Move.

If youre heading into 2026 ready for stability, growth, and competitive pay , this opportunity was designed with you in mind.

Lee Health is actively seeking experienced contact center professionals who thrive in high-volume, metric-driven environments and are ready to bring their skills into a respected, mission-driven healthcare organization.

This role is strongly preferred for candidates with prior experience in:

• High-volume contact centers

• Call centers or customer support hubs

• Performance-based service environments with clear KPIs

🎧 Built for High-Volume Contact Center Professionals

This position is ideal for individuals who are comfortable with:

• Back-to-back inbound calls

• Structured workflows and productivity goals

• Balancing speed, accuracy, and quality on every interaction

Youll be rewarded with above-market pay , long-term career stability, and the opportunity to grow within one of Southwest Floridas largest healthcare systems.

What Youll Do

📞 Handle a high volume of inbound calls (up to 100 per shift)
🗓 Schedule patient appointments accurately and efficiently
💻 Navigate multiple systems while maintaining data integrity
💬 Provide professional, compassionate service on every call

📊 Performance Metrics (Clear, Transparent & Achievable)

• Call Volume: Up to 100 calls per shift

• Average Handle Time: ~4.5 minutes

• Non-Call Time: Less than 20%

• Quality Assurance: 80%+ accuracy (safety, scheduling & patient experience)

• Schedule Adherence: 90% or higher

🎁 Total Rewards & Benefits

💵 Above-Market Pay
🏥 Medical, Dental & Vision Coverage
🌴 Paid Time Off & Paid Holidays
💰 Retirement Plans with Employer Contributions
📚 Paid Training & Internal Career Advancement
🤝 Supportive, team-oriented culture at Lee Health

Who Will Succeed Here

Candidates with strong contact center backgrounds , proven reliability, and a desire to enter 2026 with a stable, well-compensated role in healthcare will thrive in this position.

If youre ready to bring your high-volume call experience to a role that values structure, performance, and growth this is your next move .

The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

Requirements

Education:High School Diploma or equivalent required.

Experience:Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.

Certification:N/A

License:N/A

Other:Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.

US:FL:Fort Myers