Customer Service Coordinator

Location:  Miami Florida– Onsite 5 days a week
Compensation:  $60,000 starting salary, with potential to grow to $70,000–$75,000. Overtime opportunities available.
Schedule:  Sunday–Wednesday (regular hours), with extra pay for additional days or hours.

About Our Client:
Our client is a leading private jet charter company dedicated to providing seamless, world-class travel experiences. They specialize in personalized service for high-end clientele, ensuring every detail of the journey—from catering to ground transportation—is handled flawlessly.

Position Overview:
The Customer Service Coordinator will be the key point of contact ensuring exceptional passenger experiences. This role requires someone who is proactive, organized, and skilled at anticipating client needs. You’ll coordinate with vendors, manage special requests, and communicate effectively with high-profile customers to guarantee smooth operations before, during, and after flights.

Key Responsibilities:

• Coordinate all passenger-related services, including catering, ground transportation, and special requests.

• Communicate with airports and catering providers to confirm meals are prepared and loaded onto aircraft.

• Arrange rides, taxis, or other transportation as needed for passengers.

• Monitor flight schedules and anticipate potential issues or delays, ensuring proactive solutions.

• Provide excellent communication to both clients and internal teams, maintaining a professional and polished demeanor.

• Serve as the primary liaison for high-end clientele, delivering personalized and discreet service.

• Support the flight management team by staying “on top of things” and ensuring all details are executed flawlessly.

Qualifications:

• Outstanding communication and interpersonal skills; comfortable speaking with high-net-worth individuals.

• Strong organizational abilities with attention to detail and the ability to anticipate needs.

• Background in luxury travel, hospitality, or a similar high-touch customer service environment is highly preferred.

• Flexibility to work overtime or additional days as needed.

• No prior aviation-specific knowledge required—training will be provided.

Why Join Our Client:

• Opportunity to grow within a prestigious private aviation company.

• Competitive pay with salary growth potential and overtime opportunities.

• Be part of a collaborative team delivering extraordinary travel experiences.

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