Front Desk Receptionist - Medical Assistant

Salary:
$19.00–$25.00 per hour, depending on experience
Main practice is in Ocala, FL but MUST be able to commute once a week to Clermont and Gainesville, FL offices (alternating weekly)

Job Summary:
We are seeking an experienced Front Desk Medical Receptionist / Medical Assistant to support a multi-location medical practice. This role is a blend of front desk operations and clinical support, focused on delivering excellent patient experiences while maintaining efficient provider schedules and treatment room utilization. The ideal candidate thrives in a fast-paced environment, is highly organized, and is comfortable multitasking across administrative, patient-facing, and clinical support duties.

This position requires the ability to commute weekly between offices in Ocala, Clermont, and Gainesville, FL, based on provider schedules. Flexibility and reliable transportation are a must.

Job Responsibilities:

• Greet and assist patients and visitors in person and over the phone

• Manage patient check-in and check-out processes accurately and efficiently

• Schedule patient appointments and follow-up visits

• Maintain and update patient demographic and financial information in the EMR system (Athena preferred)

• Answer high-volume phone lines; manage voicemails, emails, and faxes

• Coordinate and communicate with medical assistants, billing, legal, and surgery scheduling teams

• Assist clinical staff with chart preparation and documentation

• Ensure HIPAA and OSHA compliance at all times

• Maintain a clean, organized reception and waiting area

• Perform proficient data entry and scanning/faxing of documents

• Support telehealth appointments, including rotating Saturday coverage (8:00 AM–1:00 PM)

• Adapt to changing workloads and contribute to overall team success as needed

Qualifications:

• High School Diploma or GED required; Associate degree or higher preferred

• 1–3 years of experience in a medical front desk and/or medical assistant role required

• Prior orthopedic or spine practice experience strongly preferred

• Previous experience with Athena EMR system preferred

• Strong communication skills with patients, providers, and insurance representatives

• Solid understanding of medical terminology and clinical workflows

• Proficiency with Microsoft Word, Excel, Outlook, and EMR systems

• Excellent organizational skills, attention to detail, and time management

• Caring, professional demeanor and ability to work collaboratively

• Must be willing and able to commute once a week to Clermont and Gainesville offices from Ocala

About the Company:
This organization is a patient-focused medical practice committed to delivering high-quality care through teamwork, efficiency, and compassionate service. The practice values professionalism, adaptability, and collaboration, offering a supportive environment with comprehensive benefits, including medical, dental, vision, supplemental coverage options, and a 401(k) plan.