Client Experience Coordinator
- Acting with the highest level of honesty, trust, character and transparency.
- Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
- Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
- Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
- Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
- Respond to inbound phone, email and chat inquiries from clients and worksite employees in a timely and professional manner.
- Fulfill and support client and internal requests for reports and information in accordance with established procedures.
- Assist worksite employees with web portal access, including paystub and Form W-2 requests.
- Complete verification of employment requests.
- Provide reception desk coverage as needed, including greeting onsite visitors and accepting delivery of packages.
- Support ad hoc projects
- Build and maintain positive working relationships to support client satisfaction and retention.
- Perform other duties, as assigned.
- High School diploma or equivalent
- Strong verbal, written, presentation and communication skills; comfortable speaking via phone or virtual meeting.
- Attention to detail and ability to meet deadlines.
- Ability to successfully complete tasks in a fast-paced, flexible, and collaborative environment.
- Ability to build relationships with team members, clients, and client employees.
- Commitment to providing superior customer service.
- Experience working with confidential information.
- Knowledge of Microsoft Excel.
- Bachelor's or associate degree in a closely related field.
- Working knowledge of Human Resource Information Systems; WorkLio experience is a plus.
- Knowledge of Salesforce is a plus.
- Experience in the PEO industry is a plus.
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