Customer Service Representative - PM Shift

Job Title: Customer Service Representative - PM Shift

Job Description

Join our team as a Customer Service Representative within the National Campaigns Unit, where you will play a vital role in supporting shareholder communications for public companies. This project involves assisting companies with their Spring Proxy, helping them manage annual meetings and voting processes. Your role will include distributing proxy materials, collecting votes, and ensuring secure vote recording, all while providing exceptional customer service.

Responsibilities

• Assist in organizing and running Board of Directors meetings, which can be in person, virtual, or hybrid.
• Handle inbound, outbound, and email responses related to shareholder communications.
• Place outbound calls to shareholders during the PM shift to assist with voting and address inquiries.
• Provide clarity and assistance to shareholders regarding the voting process and ballot items.
• Manage requests for paper copies of proxy statements and update votes as needed.
• Help shareholders understand and vote on key issues such as Board of Directors elections, executive compensation, mergers, proposals, and auditor ratification.

Essential Skills

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience in a contact center environment.
• Minimum of 6 months of outbound call experience within the last 24 months.
• Ability to persuade customers to complete tasks, such as casting their votes.
• Clear and professional speaking voice.
• Proficiency in Microsoft Office products and ability to toggle between systems using dual monitors.
• Ability to read, speak, and take notes simultaneously during phone calls.
• Capacity to work in a fast-paced and stressful environment, with strong de-escalation skills.

Additional Skills & Qualifications

• Experience in a contact center or call center environment.
• Strong interpersonal skills and ability to communicate professionally with affluent customers.
• Familiarity with using call scripts verbatim.

Why Work Here?

Join a globally recognized leader in transfer agency and stakeholder communication services. Gain valuable experience in the financial services and contact center space, with opportunities for future projects and career growth. Enjoy a flexible work schedule and the chance to work with prestigious clients, enhancing your professional skills.

Work Environment

Work remotely from anywhere in the US, except California, with a focus on PM shift hours: Monday-Thursday 6 PM – 11 PM EST and Saturday 12 PM – 6 PM EST. The role requires a professional demeanor with strong communication skills. Candidates must provide their own USB headset and second monitor, with internet speed requirements of at least 100 Mbps download and 10 Mbps upload. TEKsystems will provide a Dell laptop for work.

This is a Contract position based out of Tampa, FL.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.