Business Services Supervisor

: The Business Services Supervisor will maintain strong relationships with the clients and account representatives they serve. This leader will train, develop, and coach their team all the while, establishing success to ensure execution and delivery based on client expectations. Key Responsibilities

• Manage internal and external account relationships.
• Maintain effective communication and ensure all client requirements and performance metrics are clear, met, and aligned across all team members with guidance from manager.
• Coach, develop, and empower team members and create a cohesive team environment between team members
• Champion our LDM operating model and ensure team engagement and objectives are achieved
• Establish and deliver success criteria for achieving business goals and objectives
• Track and document business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals
• Assist manager in maintaining and developing assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
• Maintain compliance with all company policies and procedures
• Work directly with in person/remote direct reports, via email & phone to ensure expectations are met and service issues are resolved.
Performs other duties as assigned.

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS

• High School diploma or equivalent required and 5 years of experience required.
• Degree in Business Administration or equivalent preferred, with 3 years of related experience or at least one year in a role of management/leadership role.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Experience coaching and leading others preferred.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong ability to problem solve and de-escalate heated situations required.
• Strong organizational skills required.
• Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
Vision abilities required include close, distance and depth perception.

USD 48,200.00 - 72,400.00 per year Compensation: Compensation includes a base salary of $48,200.00 - $72,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.