Customer Service Representative

Join our team as a Member Service Representative where you will respond to inquiries and requests from members and other individuals within a dynamic and structured contact center environment. You will provide detailed information about our products and services, demonstrating your knowledge, active listening, and adaptability across multiple systems to ensure an exceptional member experience. Your role will also involve performing transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on products and services that may suit their needs.

• Respond to member inquiries and requests within a high-volume, schedule-driven contact center.
• Provide information about products and services with knowledge and engagement to ensure optimal member experience.
• Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services that meet their needs.
• Handle inbound and outbound calls effectively while maintaining policy compliance.

• Strong customer service skills.
• Proficiency in data entry.
• Experience in handling inbound and outbound calls.
• Ability to work in a structured, high-volume environment.

• Experience in a call center, administrative, or high-volume retail environment.
• Background in banking, mortgage, or professional environments.

Work with the largest credit union in the world, serving the financial needs of military members and their families worldwide. Enjoy being part of a global network with over 343 branches. Our culture emphasizes work-life balance, allowing you to choose a shift that aligns with your personal and family commitments.

These are remote opportunities, but candidates must reside within 60 miles of Jacksonville, FL. The contact center operates 24/7/365, providing flexibility in scheduling. While most shifts offer flexibility within a one-hour window, you will be expected to maintain availability for 9.5 hours each day. Scheduled breaks and meals are structured, and you'll be engaged in back-to-back phone calls for most of your shift.

This is a Contract to Hire position based out of Jacksonville, FL.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Jacksonville,FL.

This position is anticipated to close on Mar 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.