Help Desk Specialist

TPF is an independent full-service creative and technology agency for brands ready to break free from convention. We pride ourselves on our end-to-end capabilities that allow us to drive real impact and propel brands forward. We are currently seeking a dedicated Help Desk Specialist to join our dynamic team. This role is vital in ensuring that our internal technology and support systems are operational, enabling our creative teams to deliver exceptional results. As a Help Desk Specialist, you will be at the forefront of our technology initiatives, providing essential support to our employees while fostering a culture of innovation and excellence. Your expertise will help us maintain the high standard of service we promise our clients while contributing to an environment that encourages creativity and initiative. If you are ready to take your technical support skills to the next level in a forward-thinking agency, TPF is the perfect place for you to thrive and grow. Join us in our mission to empower brands and make a significant impact in the industry.

Responsibilities

• Provide first-line support to end-users regarding hardware and software issues.
• Respond to support requests promptly and with professionalism.
• Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices.
• Install, configure, and maintain computer systems and applications for staff.
• Manage user accounts, permissions, and access rights in various systems.
• Document support issues and maintain accurate records of technical assistance provided.
• Assist with the development and implementation of IT policies and procedures.

Requirements

• Proven experience in a help desk or technical support role.
• Strong knowledge of computer systems, software, and hardware troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and remote support tools.
• Strong problem-solving skills and attention to detail.
• A Bachelor's degree in Information Technology or a related field is preferred.

Benefits

• Unpaid Extended Leave
• Work From Home - Flexible hours
• Training & Development
• Employee Discounts
• Performance Bonus