Referral Coordinator - Outpatient Scheduling Based

Location: Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/7:30:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate: $20.50 - $24.09 / hour

Summary

📣 Now Hiring: Referral Coordinator
Based in Outpatient Scheduling (OPS)

Remote potential after 90 days of successful performance on site!

📍 Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
🏥 Department: Outpatient Scheduling (OPS)
🕒 Work Type: Full Time
Shift: MondayFriday | 7:30 AM 4:00 PM
💲 Pay Range: $20.50 $24.09 per hour

Are you an experienced Medical Referrals professional ready to bring your expertise to a centralized scheduling team? We are seeking a skilled Referral Coordinator to support our Outpatient Scheduling department.

While the title is Referral Coordinator, this role is fully embedded within Outpatient Scheduling working closely with patients, provider offices, and specialty departments to ensure referrals are accurate, authorized, and scheduled efficiently.

🌟 About the Role

The Referral Coordinator plays a critical role in connecting patients to specialty services. You will manage referral workflows from start to finish ensuring insurance verification, authorization approvals, and accurate appointment scheduling.

This is a high-volume, detail-driven position that requires strong insurance knowledge and exceptional organizational skills.

🔎 Key Responsibilities

• Review and process incoming referral requests

• Verify insurance eligibility and obtain prior authorizations

• Coordinate and schedule outpatient specialty appointments

• Communicate with provider offices regarding referral documentation and requirements

• Ensure compliance with payer guidelines and internal standards

• Maintain accurate documentation in the electronic medical record

• Deliver professional, patient-focused customer service

Required Qualifications

• Experience in medical referrals and/or prior authorizations

• Strong understanding of insurance plans and authorization processes

• Knowledge of medical terminology

• Excellent communication and organizational skills

• Ability to manage high volumes with accuracy and efficiency

• Comfortable working in a structured, productivity-based environment

💼 Why Join Outpatient Scheduling?

• Consistent weekday schedule no evenings or weekends

• Stable, full-time hours

• Competitive pay range

• Team-focused environment with strong operational support

• Opportunity to leverage and expand your referrals expertise within a centralized scheduling team

If you are detail-oriented, experienced in referrals, and thrive in a fast-paced scheduling environment, we encourage you to apply today!

Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.

Requirements

Education: High School diploma or GED equivalent required. Post high school training or college preferred.

Experience: Minimum of 1 years experience in customer service and scheduling. 6 months of Epic experience preferred.

Certification: N/A

License: N/A

Other: This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.

Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to trains all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.

US:FL:Fort Myers