Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)
- 40% off employee discount at all Genesco retail locations and online.
- Advancement opportunities within the first 6 months of employment.
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance.
- 401K Contribution program.
- Journeys and Genesco Scholarship programs.
- Tuition and Student Loan Repayment assistance.
- Employee Assistance - Mental Health, Financial Planning, and Legal Advice.
Job Responsibilities:
- Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
- Foster strong customer relationships to enhance retention and loyalty.
- Work cross-functionally with internal teams to ensure seamless customer experience.
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
- Serve as a brand ambassador by upholding company values and delivering outstanding service.
- Apply coaching, feedback, and training to enhance performance and customer satisfaction.
- Ensure the security and privacy of customer information.
- Perform additional duties as required to support business operations.
Job Requirements:
- High school diploma or GED.
- 1-2 years of customer service or retail experience preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
- Proficiency in learning and using new software applications.
- Excellent problem-solving and conflict resolution skills.
- Strong attention to detail and ability to multitask effectively.
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
- Bilingual proficiency in Spanish.
Work From Home Requirements:
- Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
- Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
- Tablets and Chromebooks are not permitted.
- RAM: Minimum of 16 GB.
- Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
- Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
- Web Camera: Integrated or external webcam.
- Mouse: External mouse required.
- Cell Phone: Must have Wi-Fi capability and a charger.
- Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
- Minimum speed: 50 Mbps download / 5 Mbps upload.
- Recommended speed: 100+ Mbps download / 10+ Mbps upload.
- Test your speed at .
- You must pass the official system test at using Google Chrome.
- Power: Devices must remain charged at all times to avoid work disruptions.
- Verification: All equipment and internet access are your responsibility and will be verified during onboarding.
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