Customer Service Representative - LPG Behavioral Health - BHC

Location: Bonita Health Center -3501 Health Center Blvd Suite 1119 Estero FL 34135

Department: LPG Behavioral Health - BHC

Work Type: Full Time

Shift: Shift 1/8:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Now Hiring: Customer Service Representative Adult Behavioral Health

Location: Bonita Health Center
3501 Health Center Blvd, Suite 1119
Estero, FL 34135

Schedule: Monday Friday | 8:30 AM 5:00 PM
Starting Pay: $20.00/hour (External Candidates)

Make a Difference in Mental Health Care

Are you passionate about mental health and helping others feel seen, heard, and supported?

We are seeking an empathetic, adaptable, and service-driven Customer Service Representative to join our Adult Behavioral Health team. In this role, youll be a vital part of creating a welcoming, respectful, and supportive experience for patients navigating their mental health journey.

If you thrive in a fast-paced medical environment and are motivated by meaningful work, this may be the perfect opportunity for you.

What Youll Do

As a Customer Service Representative in Behavioral Health, you will:

• Serve as a compassionate first point of contact for patients and families

• Schedule appointments and manage patient check-in/check-out processes

• Verify demographics and insurance information accurately

• Navigate electronic medical records and scheduling systems

• Communicate professionally with clinical staff and providers

• Support patients with sensitivity, confidentiality, and respect

• Maintain organization in a high-volume healthcare setting

Who Were Looking For

Were seeking individuals who bring both heart and skill to their work:

Preferred Qualities:

• Genuine passion for Behavioral Health and mental wellness

• Strong empathy and emotional intelligence

• Excellent communication and active listening skills

• Adaptability in fast-paced, high-volume environments

• Technical confidence with medical systems and computers

• Dependability, professionalism, and attention to detail

Experience:

• Previous healthcare, medical office, or behavioral health experience is preferred

• Customer service experience in a clinical setting is a plus

Why Join Our Behavioral Health Team?

• Be part of a mission-driven team focused on patient-centered care

• Make a real impact in the lives of individuals seeking mental health support

• Work in a collaborative, respectful, and supportive environment

• Build meaningful relationships with patients and providers

• Gain valuable experience in a growing and essential healthcare field

Position Details

• Title: Customer Service Representative Adult Behavioral Health

• Location: Bonita Health Center (Estero, FL)

• Schedule: MondayFriday, 8:30 AM5:00 PM

• Pay: Starting at $20.00/hour (External Candidates)

• Work Type: Full-Time

Ready to Make a Difference?

If you are passionate about mental health, committed to exceptional patient care, and eager to grow in a meaningful healthcare role, we encourage you to apply today.

Join us in creating a safe, supportive, and welcoming space for every patient we serve.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero