3D Artist - Customer Experience & Digital Visualization
- Customer Experience & Live Configurator Support
- Deliver excellent customer experience during interior specification sessions.
- Operate the in‑house 3D Configurator in real time.
- Update materials, configurations, and options accurately.
- Maintain strong situational awareness and interact professionally with customers.
- Digital Material Creation & Texture Scanning
- Use HP Z Captis with Adobe Substance 3D Sampler to scan, calibrate, tile, and export textures.
- Ensure all scanned materials meet quality standards.
- Integrate materials into the Configurator.
- Maintain consistency through proper naming conventions.
- Collaboration with the Visualization Team
- Author materials in Substance 3D Designer, producing .sbsar or texture outputs compatible with 3ds Max + V‑Ray and Unreal Engine.
- Expose functional parameters (e.g., color/roughness/variation) when appropriate to allow downstream customization and maintain real‑world scale and lighting behavior.
- Coordinate with the Visualization Team to ensure appearance parity and resolve issues related to textures, scale, or map interpretation.
- Hands-on experience using Adobe Substance 3D Sampler with a material capture device (HP Z Captis preferred).
- Advanced proficiency in Adobe Substance 3D Designer for PBR material creation and .sbsar authoring.
- Proven experience creating tileable, scan-based materials from physical samples.
- Ability to produce map sets for the configurator and full materials for V‑Ray and Unreal Engine.
- Experience with photometric/polarimetric scanners such as HP Z Captis (experience with Vizoo/X‑Rite is valuable but must translate to the Captis + Sampler workflow).
- High attention to color accuracy, tiling quality, scale, and realism.
- Comfortable in customer-facing roles and responsive during live sessions.
- Experience in aviation, automotive, product, or architectural visualization.
- Familiarity with textiles, leathers, veneers, stones, and other interior materials.
- Understanding of UV workflows, shader fundamentals, and real-time rendering principles.
- Experience working in customer-facing technical roles.
- Desirable experience with 3ds Max and V‑Ray
- Strong situational awareness and ability to follow directions precisely.
- Calm and professional demeanor in customer environments.
- Ability to work safely and professionally, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.
- Employees will be subject to random drug and alcohol testing under FAA regulations.
- Travel might be required.
- Commitment to company values and compliance with department norms, policies, directives, and procedures.
- Incorporates lean P3E processes and concepts into daily activities.
- Strive for continuous improvement of processes and procedures.
- Honors and protect confidential and propriety documents and information.
- Satisfies work schedule requirements.
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