Desktop Support Technician - ServiceNow

job summary:
Position General Summary:

The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information

Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Essential Position Functions:

- Provide setup and configuration of applications

- Provide 2nd-tier support for business applications within the enterprise

- Develop recommendations for enhancing approaches for software support service

- Develop and manage effective working relationships with other departments, groups, and personnel with whom

work must be coordinated or interfaced

- Analyze the performance of programs and take action to correct deficiencies

- Provide a minimum of weekly status report updates for current projects

- Provide consultation for the evaluation of packaged applications

- Provide the implementation, configuration, and deployment of new packaged software application

- Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

- All work responsibilities are subject to having performance goals and/or targets established

Minimum Requirements: Education/Licensure/Skill/Expertise/Certifications/Years' Experience

Minimum of two years of experience in software and application delivery and support.

Associate's or Bachelor's Degree, or technical institute degree/certificate. Or equivalent work experience.

Proficiency in Windows 10/11 and Microsoft 365.

Experience with Active Directory, Group Policy, SCCM.

Familiarity with ServiceNow or similar ITSM platforms.

Basic PowerShell scripting for automation and troubleshooting.

Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).

Understanding of network basics (TCP/IP, DNS, DHCP).

Comfortable with collaboration tools like Teams and Zoom.

Strong troubleshooting and customer service skills.

Effective communicator with proven reliability and efficiency.

location: Orlando, Florida
job type: Contract
salary: $25 - 30 per hour
work hours: 8am to 5pm
education: No Degree Required

responsibilities:

Position General Summary:

The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information

Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Essential Position Functions:

- Provide setup and configuration of applications

- Provide 2nd-tier support for business applications within the enterprise

- Develop recommendations for enhancing approaches for software support service

- Develop and manage effective working relationships with other departments, groups, and personnel with whom

work must be coordinated or interfaced

- Analyze the performance of programs and take action to correct deficiencies

- Provide a minimum of weekly status report updates for current projects

- Provide consultation for the evaluation of packaged applications

- Provide the implementation, configuration, and deployment of new packaged software application

- Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

- All work responsibilities are subject to having performance goals and/or targets established

qualifications:
Minimum Requirements: Education/Licensure/Skill/Expertise/Certifications/Years' Experience

Minimum of two years of experience in software and application delivery and support.

Associate's or Bachelor's Degree, or technical institute degree/certificate. Or equivalent work experience.

Proficiency in Windows 10/11 and Microsoft 365.

Experience with Active Directory, Group Policy, SCCM.

Familiarity with ServiceNow or similar ITSM platforms.

Basic PowerShell scripting for automation and troubleshooting.

Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).

Understanding of network basics (TCP/IP, DNS, DHCP).

Comfortable with collaboration tools like Teams and Zoom.

Strong troubleshooting and customer service skills.

Effective communicator with proven reliability and efficiency.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.