Customer Support Consultant
Why EposNow…
Epos Now is a market-leading Fin-Tech business with a growing international presence. As a cloud-based software provider, our passion is to help small businesses grow and thrive.
We proudly deliver a top customer service experience to our customers across the world, with offices in USA, Australia, and the UK.
Our company values are easy to explain – we are dynamic, human, honest and passionate about providing awesome service.
We are quickly expanding our customer service teams to support future growth - it’s an exciting time to join!
In the role, you will do?
- Problem solving on a daily basis to reach a satisfactory outcome for clients and the company
- Use your passion for customer service and your exceptional communication skills to ensure your Epos clients have a positive and memorable experience.
- Listen to customer needs and identify opportunities
- Deliver awesome service
What do you need to apply?
- A passion for providing an exceptional customer experience
- Outstanding communication skills
- The drive to excel
- Adaptability and willingness to learn
- Confidence and a positive attitude
What might help your application?
- Phone based customer service experience
- Previous experience exceeding targets/KPIs
- Demonstrated ability to problem solve with customers
What will you get in return?
- 2 weeks fully paid induction training + ongoing training opportunities
- 401k matching
- 19 days PTO plus federal holidays
- Medical including dental and vision
- Fun & high performance culture with smart business casual dress & regular social events
- Career progression opportunities – our philosophy is to promote internally
- Loads of employee benefits through our award winning program
For a career that’s great from Day One and gives you plenty of opportunities for growth, choose EposNow
If you are ready to begin your career with us, please "APPLY NOW"
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