Customer Success Implementation Specialist

Position Overview:

Customer Success Implementation Specialist

Remote - Full Time

We are seeking an Customer Success Implementation Specialist to join our Practice Growth team, a pivotal role as we continue scaling our operations at RxVantage. This person will play a crucial part in onboarding and supporting medical practices, ensuring they successfully integrate with our platform and achieve long-term success. If you're someone with strong communication, organizational skills, and a knack for multitasking, this could be the perfect opportunity.

Location:

Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work.

What you’ll be doing:

• Conduct registration calls with medical practices to guide them through the onboarding process, ensuring they understand how to navigate the platform.


• Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach.


• Oversee practices post-launch for the first 90 days to ensure product usability and drive long-term engagement.


• Present new features to both new and existing customers and activate those features in their account settings if they show interest.


• Identify and explore opportunities to expand existing customer locations and launch new ones during customer interactions.


• Participate in special projects as assigned by management and collaborate with the full Account Management team to optimize client engagement strategies.


• Provide valuable feedback on practice performance, how we can improve our services, and insights into scaling our approach to manage multiple accounts effectively.

The ideal candidate:

• 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries.


• Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Hangouts.


• BA/BS degree or equivalent practical experience.


• Key Attributes:




• Strong communication, multitasking, and organizational skills.


• Collaborative spirit with the ability to work independently.


• Passion, curiosity, and a results-driven mindset.

Benefits:

• Competitive Salary


• 100% Company-Paid Premiums for Employee’s Medical Health, Vision, and Dental Plans


• Short-term and Long-term Disability


• Life Insurance


• 401k Matching


• Work from Anywhere within the US


• Flexible PTO


• 100% Paid Parental Leave


• Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period


• Charitable donation matching

Location:

Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work.

About Our Organization:

At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care.

We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you!

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RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.