Revenue Cycle Analyst I (Front Desk)

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ZOe Pediatrics is looking for a Full -Time Revenue Cycle Analyst I (Front Desk) at one of our Jacksonville, FL.

The Revenue Cycle Analyst I/Front Desk position provides a vital role in claims processing. This role ensures that all Revenue Cycle Analyst I accurately process patients upon check in, verifying insurance eligibility and timely submission of claims from the front desk. This position requires the use of problem solving, accuracy in medical billing/coding, and ability to meet and manage deadlines.

The Full-Time Revenue Cycle Analyst I is a rotating schedule that will work between the hours of Tuesday- Friday 11am-8pm and Saturday 9am-6pm.

Education/Experience Requirements

• High School Diploma or equivalent
• Minimum 1-year medical office experience
• Preferred 1-year experience in medical billing/insurance
• Preferred Associates Degree or Medical Certification
• Minimum 1-year experience in a Supervisory Role

Job Requirements

• Adhere to company policies and procedures and all Federal, State, and local medical service requirements, including HIPPA Privacy & Security.
• Valid Driver's License and Transportation
• Demonstrate flexible and efficient time management
• Meet goals and objectives set forth in the key responsibilities
• Capable of adapting as business needs require
• Ability to accept feedback on work performance
• Demonstrates optimal time, attendance, and dress code
• Demonstrates a sense of urgency regarding time-sensitive processes
• Ability to work independently without supervision
• Ability to meet deadlines

Key Responsibilities

• Responsible for security of petty cash and reconciliation of copayments daily
• Revenue Cycle Coordinators 1 staff are answering phones and making appointments according to the processes as delineated by ZÖe pediatrics. Each provider is to be double booked.
• Ensures that office is opened and closed daily and that phones are transferred properly to the on-call nurse.
• Ensures that all non-clinical supplies are ordered and stocked appropriately.
• Participation in all Quality Improvement initiatives for the office
• Greet patients in a courteous and professional manner and answers phones and makes appointments according to the processes as delineated by ZÖe pediatrics.
• Ensures that office is opened and closed daily and that phones are transferred properly to the on-call after hours.
• Verifies insurance and benefits daily and verifies behind other revenue cycle 1 coordinators ensuring that all insurances are verified on the day before as well.
• Make sure follow up is being completed of all front desk members and confirms appointments for the next day.
• Scans information into appropriate patient records.
• Ensures that emptying fax que is being completed daily.
• Remains proficient in eCW and ensures all front desk processes are followed by Front Desk staff especially at it relates to insurance verification, update of demographic information, scanning appropriate documents inclusive of VARS.
• Works with clinical staff to ensure that acutely ill patients are stable. Providers are to be alerted when there are acutely ill patients in our waiting room.
• Works with clinical staff to keep cycle times to 60 minutes or less.
• Works with Administration to follow-up on all no-show visits.
• Works with office mates to ensure all Front Desk equipment, treasure chest refilled, televisions and fish tank work properly.
• Ensures that environment is clean and presentable.
• Performs necessary duties as required by the medical providers.
• Participates in ZÖe Health Fairs.
• Participation in all Quality Improvement initiatives for the office.
• Accurately evaluates which patients need WCCs when calling in for sick visit appointments or medication refills.

*Key responsibilities are examples, not all duties may be listed and subject to change based on business needs.

Physical Requirements

• Frequent mobility, standing and/or sitting for extended period
• Frequent bending and stooping required
• Requires occasional lifting to 50 lbs. of boxes of paper
• Requires the frequent handling of materials
• Occasional weight-bearing may exceed 50 lbs.

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Any further questions can be directed to Human Resources, at 706-221-7135.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Medical office: 1 year (Required)

Work Location: In person