Patient Concierge, Front Desk Associate

Practice Operations Management oversees the business and administrative operations of a medical practice.

The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Urology of North Florida in Lake City, FL. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

• Greet patients and families after their appointment with their provider.

• Answer center telephones, distribute faxes, and prepare customer files.

• Schedule patient appointments.

• Process requests for records from outside sources.

• Scan data into document imaging software.

• Regular attendance and punctuality.

• Contributes to team effort by accomplishing related results as needed.

• Ensures that all processing and reporting deadlines are consistently achieved.

• Perform any other functions as required by management.

Qualifications

• Ability to work a flexible schedule as necessary

• Ability to type 40 wpm, preferred

• High School Diploma or equivalent experience, preferred

• Knowledge of medical terminology, preferred

• One year of medical office experience, preferred

• Experience accessing and updating an EMR system, preferred

• Experience handling prior authorizations, preferred

• Experience scheduling for multiple providers, preferred

• Good customer service skills and attention to detail

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on complex and unusual problems

This position is located at:

289 SW Stonegate Terrace

Suite 102

Lake City, FL 32024

Anticipated hourly range: $15 per hour - $19.60 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 03/23/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.