Customer Support Specialist

What you will be doing:

• Managing inbound customer calls, emails and chats and adhere to defined SLA standards.
• Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing)
• Troubleshoot customer requests to validate and determine proper next steps
• Train customers on product functionality
• Facilitate and communicate known bugs with other team members
• Input, document and update support cases in CRM application and other internal applications
• Manage outbound customer follow-up activities for case closure
• Help grow and improve customer satisfaction scores
• Maintain inventory snacks and sodas, replenish and order, as needed.

On an as need basis(on-site team) :

• Ensure delivered packages are properly distributed to the correct personnel.
• Assist with office event set-up and break-down.
• Stock & Clean refrigerator.
• Assistance with cultural events, packaging, shipping, labeling and sorting.

What you will need to be successful:

• 1+ years of SaaS based Customer Support
• Excellent oral and written communication skills
• Strong computer proficiency
• The ability to work independently and as a team member
• The ability to work well in an evolving and collaborative team environment
• Comfortable with repetitive and routine tasks
• HubSpot, Salesforce, CRM experience a plus
• Associates or Bachelors degree preferred

What's in it for you:

The opportunity to join a dynamic team that landed on the Deloitte Technology Fast 500 list and Inc. 5000 in 2024. You can make an immediate impact as PlanHub moves to dominate the industry!

PlanHub Offers:

• An awesome culture where you will be empowered, make an impact, and learn a ton.
• Open time-off policy.
• An excellent benefit package, including medical, dental, vision and life insurance.
• 401k with a company match

Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

PlanHub is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.