Wireless Network Operations Center (WNOC) Lead

Public Trust: SSBI (T5)

Requisition Type: Pipeline

Job Description

WIRELESS NETWORK OPERATIONS MANAGER

Advance how our customers operate while you advance your career. Join GDIT as a Wireless Network Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Wireless Network Operations Manager, you will be part of a program that provides ongoing support for Custom and Border Protection’s (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise.

This role is contingent upon contract award expected in early 2026.

KEY RESPONSIBILITIES/TASKS:

- Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).

- Serve as the lead point of contact (POC) for government and customers seeking technical assistance.

- Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. You must have:

• Relevant certifications such as ITIL v3, or v4, CompTIA, CCNA

• Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

• A minimum of five (5) years’ relevant experience in Tier 1 support operations

• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.

• Hands-on experience with network monitoring tools and ticketing systems.

• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.

• Effective communication skills for interacting with customers, technical teams, and management.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%