CRM Administrator - AI-Assisted Operations

The CRM Administrator supports the day-to-day operation, maintenance, and user adoption of the Consumer Experience - Customer Relationship Management (CRM) and Quality Assurance platform. This role serves as the first point of contact for CRM users, ensuring data accuracy, resolving basic system issues, and managing routine administrative tasks. As CRM platforms evolve, this position also includes emerging responsibilities related to AI-driven features, such as monitoring automated workflows and validating AI-generated insights. This is an ideal role for individuals beginning their CRM career who are highly detail-oriented, technically curious, and eager to build expertise in system administration and AI-enabled business tools.

salary: $22 - $26 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

System Maintenance & Administration

• Manage user accounts, security roles, permissions, and profiles.

• Perform routine system checks to ensure platform stability.

• Support configuration of standard CRM features.

Data Quality

• Conduct regular data audits to identify inconsistencies.

• Maintain accuracy of customer and operational records.

User Support & Training

• Serve as the first line of support for user requests and troubleshooting.

• Assist with password resets, field updates, and configuration questions.

• Provide onboarding for new users.

Configuration & Customization

• Create and update custom fields, page layouts, and views.

• Support basic workflow rules, validation rules, and standard automations.

Reporting & Analytics

• Generate basic reports and dashboards for sales, marketing, and operations teams.

• Update recurring reports and ensure accuracy of KPI tracking.

Skills

• CRM
• Operations

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.