Customer Care Specialist

Job Description

Job Description

If you are looking for an opportunity to work in a dynamic and engaging position that offers solutions to homeowners to ensure that their property is effectively and promptly restored, then Entrusted may be your new work family!

We are a family-owned restoration company, and we do work that matters by building trust with our clients when they have water damage in their homes. And you get to set the tone in homeowner interactions by building trust and ultimately impacting the company’s overall efficiency and revenue by converting leads into opportunities for our team.

Though customer service or inside sales experience is a plus, it is not required! We are primarily looking for someone with strong communication skills and empathy for homeowners.

If that's you, keep reading!

What would I be doing?

• Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit.
• Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish.
• Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations.
• Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication.
• Other duties may be assigned.

What does winning look like?

• Partners are thrilled by our prompt and consistent fulfillment of promises that exceed expectations.
• Customer needs are effectively met by the tailored solutions offered through a genuine desire to provide diamond-level service.
• Sales team members are well-equipped to capitalize on every possible opportunity through diamond-level documentation and clear expectation-setting.

What skills does it take to win?

• Strong work ethic
• Infinitely curious and humble learner
• Strong commitment to integrity
• Clear and effective communicator
• Technological and computer skills
• Detail and solutions-oriented
• Mastery of task and time management
• Thrives under pressure in a fast-paced environment
• Personable and energetic personality

What about compensation and benefits?

As a valued team member of Entrusted, we want to give each individual the tools to make a difference, both inside and outside of work. This is why we provide a competitive compensation and benefits package, which includes a number of perks:

• Competitive hourly compensation
• 401k retirement program
• Health, dental, and vision insurance
• Company provided life insurance and short / long term disability
• Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
• Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
• Gym reimbursement
• And more

"Make an Impact" Culture

We are passionate about growing and making an impact together, which is why we are so strongly committed to our core values.

We are a team who values working hard, because of how it positively affects others.

We value integrity, because doing the right thing regardless of who is watching is foundational to making a lasting impact on others.

We value people, because we are committed to a culture of care - we do good to one another.

We value development, because we know current team will be the ones who will drive the growth of the business.

And having fun? Absolutely. Check out our culture video on our website.

When Entrusted Started Making an Impact

We started with humble beginnings as a small carpet cleaning company in South Florida approximately 20 years ago.

Since then, a few things have changed.

New service offerings, three growing locations in West Palm Beach, Orlando, and Houston, and thousands of clients impacted by our A+ team.

We are proud of where we have come from, and are looking forward to impacting lives for years to come.

If you are interested in learning more about how you could make a difference, apply today!

Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Powered by JazzHR

L4hUQhloPM