Patient Technology Engagement Specialist

Job Description

Job Description

Company: 5-50 Group LLC
Location: Sunrise, Florida (Onsite)
Employment Type: Full-Time
Compensation

• Business Hours: $21.00$28.00 per hour (based on experience, qualifications, clinical background, language skills, and healthcare coordination experience)
• Additional Compensation: Available for After-Hours, Weekend, and On-Call Coverage

Schedule: Business hours with required participation in evenings, weekends, after-hours, and on-call coverage as needed.

5-50 Group is seeking an experienced Patient Technology Engagement Specialist to support high-risk patients through AI-powered predictive analytics, physician-led clinical oversight, remote patient monitoring, virtual care, and proactive care coordination.

This role serves as a key liaison between patients, providers, caregivers, and operational teams, ensuring effective communication, care plan execution, timely intervention, and escalation of clinical concerns. The ideal candidate has a strong healthcare background, sound clinical judgment, excellent communication skills, and experience working with complex patient populations in a fast-paced environment.

Key Responsibilities

Patient Care Coordination & Monitoring

• Conduct patient outreach and routine check-ins to assess symptoms, treatment adherence, and care needs.
• Monitor remote patient monitoring (RPM) data, vital signs, alerts, laboratory results, and patient-reported symptoms.
• Identify changes in patient condition and escalate concerns according to established clinical protocols.
• Support implementation and follow-up of physician-directed care plans.
• Coordinate care among providers, specialists, caregivers, and community resources.

Clinical Operations & Telehealth Support

• Review alerts, patient communications, laboratory results, referrals, and outstanding clinical tasks.
• Prepare patient summaries and clinical updates for provider review.
• Coordinate and participate in telemedicine visits with physicians and field staff.
• Document provider recommendations and ensures timely execution of care plan updates.
• Track physician-authorized orders, referrals, diagnostics, and follow-up activities.

Patient & Family Engagement

• Serve as a primary point of contact for patients and caregivers.
• Educate patients on remote monitoring devices, telehealth tools, and care programs.
• Troubleshoot basic technology issues and support patient engagement with digital health solutions.
• Maintain ongoing communication with family members and support systems.
• Advocate for patient needs and help address barriers to care.

Clinical Assessment & Escalation

• Review medical histories, medications, diagnostic reports, provider recommendations, and clinical documentation.
• Conduct structured patient assessments within scope of practice.
• Triage patient concerns and determine appropriate next steps.
• Escalate urgent clinical issues to physicians, nurse practitioners, specialists, or emergency services as appropriate.
• Support timely intervention for high-risk patients.

Documentation & Compliance

• Maintain accurate, complete, and timely documentation of patient interactions, assessments, communications, and interventions.
• Process medical record requests and coordinate documentation exchange.
• Ensure compliance with organizational policies, regulatory requirements, and payer guidelines.
• Support continuity of care through detailed and professional recordkeeping.

Technology & Quality Improvement

• Utilize telehealth platforms, EMRs, CRM systems, and monitoring dashboards daily.
• Track unresolved alerts, missing patient data, and outstanding tasks.
• Follow established workflows and escalation pathways.
• Identify opportunities to improve patient outcomes, workflow efficiency, and operational performance.
• Participate in quality improvement initiatives and AI-supported workflow validation.

After-Hours & Weekend Coverage

• Monitor patient status during assigned evening, weekend, and after-hours shifts.
• Respond to alerts, urgent patient concerns, and escalation events.
• Coordinate communication with patients, caregivers, and on-call providers.
• Ensure timely resolution or escalation of urgent issues.

Required Qualifications

• Bilingual English/Spanish or English/Haitian Creole required.
• Associate or bachelors degree in healthcare, Nursing, Social Work, Public Health, or a related field.
• International Medical Graduate (IMG), International Nurse Graduate, or clinically trained healthcare professional strongly preferred.
• Minimum of three (3) years of experience in healthcare, care coordination, case management, hospital, home health, emergency medicine, cardiology, pulmonology, chronic care, or related clinical settings.
• Strong understanding of medical terminology, chronic disease management, medications, vital signs, laboratory results, and provider documentation.
• Experience working with high-risk, cardiovascular, pulmonary, post-acute, chronic-care, or medically complex patient populations.
• Proficiency with EMRs, telehealth platforms, patient communication systems, spreadsheets, and digital monitoring tools.
• Strong organizational, communication, documentation, and problem-solving skills.
• Ability to work independently, prioritize competing demands, and perform effectively in a fast-paced environment.

Preferred Qualifications
Experience with:

• Remote Patient Monitoring (RPM)
• Chronic Care Management (CCM)
• Telehealth
• Hospital-at-Home Programs
• Transitions of Care Management
• Home Health
• Population Health
• Workers' Compensation Care Coordination

Certifications in Case Management, Care Coordination, Respiratory Therapy, EMT/Paramedic, Nursing, Medical Assisting, or related healthcare disciplines are a plus.

Ideal Candidate
The ideal candidate is compassionate, patient-focused, organized, and highly accountable. They possess strong clinical judgment, exceptional communication skills, and the ability to build trust with patients and families while managing multiple priorities. They are comfortable utilizing healthcare technology, educating patients, working independently, and ensuring that no patient concern goes unresolved.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• 401 (k)
• Professional Development Opportunities
• Career Growth Within a Rapidly Expanding Healthcare Organization