Customer Care Manager - State Farm Agent Team Member

Jamie Pelzer - State Farm Agent
Tampa, FL

Job Description

Job Description

Benefits:

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development
You May Be a Great Fit as a Customer Care Manager at Jamie Pelzer - State Farm Agent if:
  • Youre the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • Youre a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide , making customers feel understood while confidently recommending solutions.
  • Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Tampa, FL 33629

At Jamie Pelzer - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us .

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities
  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Support community engagement and customer outreach initiatives.
Qualifications
  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Prior experience in customer service, office management, or administrative support preferred.
  • Must be able to obtain applicable state insurance licenses.

Posted 2026-05-30

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