Product Manager, RCM Dashboards

We are seeking a Product Manager – RCM Dashboards to own the development, adoption, and monetization of ClinicMind’s RCM analytics platform. This role requires both deep operational knowledge of RCM and disciplined product management skills . The Product Manager will ensure that dashboards not only get built but are adopted, monetized, and deliver measurable business value for both ClinicMind and our clients.
Building successful products is a high-risk venture. The failure rate for product initiatives is high — which is why rigorous assumption testing, client validation, and ROI measurement are core to this role.

Key Responsibilities
Adoption & Rollout

• Drive adoption of dashboards with current ClinicMind clients .


• Audit and optimize accounts to ensure consistent feature rollout across the base.


• Partner with marketing to host educational webinars that showcase dashboard value.


• Improve onboarding flows so new clients adopt dashboards seamlessly.

Feature Improvement & Expansion

• Manage dashboard refinement, based on client feedback and usage data.


• Roll out new/missing high-value features that increase utility for existing accounts.


• Collaborate with design and QA to ensure features deliver actionable insights.

Market-Driven Innovation

• Identify new features based on market analysis and client research .


• Develop a roadmap broken into features that:


• a) Capture net new customers


• b) Increase revenue per customer


• c) Reduce churn


• Test assumptions before scaling new feature development.

Monetization & ROI

• Build pricing and packaging strategy for dashboards (premium tiers, add-ons, API access).


• Ensure every feature has a clear ROI case — either in client adoption, revenue growth, or churn reduction.


• Track adoption metrics, revenue contribution, and impact on retention.

Qualifications

• 8–12+ years in RCM operations, analytics, or product management .


• Proven ability to manage RCM systems, SOPs, AR performance, and dashboards .


• Experience designing, launching, and scaling products or features in healthcare SaaS is highly desirable.


• Strong skills in market analysis, ROI evaluation, and assumption testing .


• Excellent communication, leadership, and cross-functional collaboration skills.


• Formal education in Computer Science, Engineering, or Applications

Success Metrics (12–18 Months)

• ≥ 70% adoption rate of dashboards among eligible existing clients.


• At least one premium dashboard package is generating recurring revenue.


• Dashboard features directly contribute to:
  
  
  
  • New customer acquisition
  
  
  • Increased revenue per customer
  
  
  • Reduced churn rates
  
  


• Established client-facing thought leadership (educational webinars, adoption campaigns).

Why This Role Matters
The success of the RCM Dashboard initiative is not just about building features — it’s about ensuring that clients adopt them, see value, and are willing to pay for them . The Product Manager will play a pivotal role in turning operational insights into a revenue-generating product line .