Assistant Boutique Manager - Sawgrass

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Assistant Boutique Manager

Montblanc | Sunrise, FL

Reports to: Boutique Manager

Role Overview

Co-Manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

Responsibilities (or Mission)

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover

Daily Operations

• Co -create and co-direct a high performance team that drives profitable top line sales through achieving boutique results.
• Provide strong leadership to the team in order to help the Boutique Manager execute sales generation, operational, visual, and human resources functions in the store, to ensure customer satisfaction, maximum productivity and profitability, and compliance with store procedures.
• Work in conjunction with the District Manager/Sales Manager to coach and develop our Sales Associates in client development, presentation standards and the highest levels of customer service.
• Responsible for communicating and upholding the Montblanc Brand Standards, and ensuring all store associates support these standards.
• Responsible for stock movement including shipping and receiving to ensure of accuracy of all.
• Supports management in all aspects of operations to ensure Audit targets are met.
• Work with team to achieve all operational task that support the development of the business. This includes maintenance of work area environments, stock, repairs, personalization orders as a part of their responsibilities.

Sales Generation

• Co-manage store and associates to ensure that all store sales goals are met or exceeded.
• With the help of the District Manager/Sales Manager, identify ways to drive sales generation and ensure action is taken to achieve those goals.
• Hold employees accountable for achieving productivity standards.

Customer Service

• Support, model and enhance the seamless customer service focus by creating an environment that is friendly, luxurious, knowledgeable, and a defining moments for our customers
• Ensure that customers receive exemplary customer service enhanced by clientele development programs and superb product knowledge.
• Heavily promotes clientele techniques

Merchandising & Visual

• Ensure Montblanc Brand Standards and Operating Standards to support brand consistency.
• Ensure store presentation standards are achieved and maintained

Qualifications

• 2 plus years retail management experience, luxury preferred
• Strong written and verbal communication skills
• High school graduate or equivalent, College degree preferred
• Proficiency in basic Microsoft office
• Experience with SAP a plus

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.