Representative, Cargo Sales Support (Miami)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Cargo Team within the Customer Experience Division.
• Responsible for heavy outbound phone solicitation with a pro-active approach to generating and securing new revenue generation for the Texas Region, Western Division, and over Cargo Division. Individual will be also be responsible for a number of accounts to develop and ability to grow new business as well as sales support for Outside Sales Managers. This position is an inside sales position for development into outside sales.

What you'll do

• Serve as the primary point of contact for customer inquiries related to rates, bookings, schedules and service options.
• Provide prompt, accurate responses to customers via phone, email and digitial platforms
• Responds quickly to customer requests for quotes, rates, and special projects from Account and/or Regional Manager
• Maintain strong relationships with freight forwarders, shippers and partners
• Utilizes selling skills and product knowledge to solicit business from potential shippers by phone to maximize sales productivity
• Pulls daily, weekly, monthly account information and have ability to review the information to assist in proactive selling and to create strategic sales generation reports
• Maintain accurate customer records, rate files and sales activity logs in CRM and internal systems
• Works close in a team environment and assist Account Managers with sales call preparation and follow up
• Pulls daily, weekly, monthly account information and have ability to review the information to assist in proactive selling and to create strategic sales generation reports
• Work closely with operations, revenue management and finance teams to support seamless cargo movement
• Assist in resolving service issues, claims or escalations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED Equivalency
• MUST be bilingual in English and Spanish

Preferred Qualifications- Education & Prior Job Experience

• ​Knowledge of air cargo products, service levels and industry terminology
• Possess a professional, interpersonal and positive selling technique
• Native SABRE and Cargo Booking System knowledge
• College degree

Skills, Licenses & Certifications

• Knowledge of AA Cargo products and services and be proficient in telephone sales
• Knowledge of cargo and selling techniques helpful, strong interpersonal and organization skills required
• Strong professional work ethics
• Ability to work closely in a team environment, self-starter, highly- motivated and creative thinking individual
• Analytical and organization skills
• Possess the ability to effectively work with all levels of personal and management

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.