RN Nurse Triage Concierge

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Care Center Concierge to join our award-winning team.

Schedule: Four 10-hour shifts 8:00AM to 6:30PM Eastern Time -EITHER- Wednesday, Thursday, Friday and Saturday -OR- Sunday, Monday, Tuesday and Wednesday.

Key Responsibilities:

• Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new patients to provide exceptional patient care and customer service in a fast-paced, high-volume call center environment.
• Demonstrate the ability to prioritize and multitask, operate multiple web-based systems simultaneously, access and comprehend information to determine next steps, and perform data entry with high accuracy.
• Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company.
• Compliance with HIPAA in all interactions.
• Create, update, and access confidential client data in the company's Electronic Medical Records with a high level of confidentiality and accuracy.
• Communicate effectively with both internal and external customers.
• Maintain internal department spreadsheet logs and/or reports. Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.

Qualifications:

• Registered Nurse or Licensed Practical Nurse with IV Certification (in the state of Florida or compact license that covers Florida).
• Health Care experience, minimum 1 year of Home Health Care geriatric experience ( strongly preferred) .
• Medical triage experience.
• Strong organizational and time management skills with the ability to effectively prioritize and complete tasks with attention to detail while managing multiple responsibilities.
• Strong written and verbal communication skills with the ability to address concerns in a courteous and timely manner.
• Commitment to providing compassionate and patient-centered care.
• Strong knowledge of relevant computer systems and proficient computer literacy skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including Daily Pay (work today, get paid tomorrow!) and an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.
Only candidates whose qualifications closely align with the requirements of this role will be contacted.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

Pinnacle has 16 locations throughout Florida hiring for Healthcare Sales Professionals, Clinical Managers, RNs, LPNs, PTs, PTAs, SLPs, OTs, OTAs and other Healthcare positions. If you don't see a role that meets your skill set on the job board, send us your resume directly to [email protected] Please include your full name and location! We look forward to assisting you in exploring career opportunities with Pinnacle Home Care! About Us: Pinnacle Home Care, the largest home healthcare provider in Florida, has proudly served our communities for over two decades. We are a team driven by a passion for home healthcare with an unwavering commitment to the well-being of our patients and their families. At Pinnacle, we foster a forward-thinking, collaborative workplace culture. This has earned us multiple recognitions including the Top Workplaces USA award – a testament to our focus on supporting and empowering our employees. We offer a comprehensive suite of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide support to more than 10,000 patients across our service areas. We strive to help seniors thrive, not only under our care, but long after our services are complete. At Pinnacle, we are proud to make a meaningful difference in the lives of patients and their families every day. Join us in our mission to deliver compassionate healthcare where it matters most – at home.