Director of Housekeeping

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is now recruiting a Director of Housekeeping to join the hotel’s team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach Resort & Spa will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

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The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter- department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Responsibilities & Duties Include:

• Responsible for short- and long-term planning and the management of the hotel’s housekeeping operations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Maintain housekeeping and laundry supplies and pars.
• Conducts performance evaluations and coaching as per the Employee Handbook.
• Ensure that inspection program is consistently maintained.
• Ensure all safety and security policies and procedures and standards are followed.
• Keep current on latest housekeeping and laundry techniques and technology.
• Work closely with vendors to assure proper pricing, delivery, and maintenance.
• Mentor, motivate and teach staff to ensure success.
• Ensures proper staffing levels for customer service goals.
• Coach and counsel employees to reflect Hyatt service standards and procedures.
• Plan and co-ordinate activities of housekeeping supervisors and line associates.
• Motivate team members and resolve any issues that occur on the job.
• Establish and implement operational procedures for housekeeping department.
• Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with Assistant Executive Housekeepers/supervisors.
• Develop and maintain a quarterly cleaning program in conjunction with Engineering team to ensure that rooms are checked for repairs and refurbishing, and that appropriate maintenance is completed.
• Liaise with Director of Rooms and Director of Engineering and notify them of areas in need of attention pertaining to decor.
• Maintain clear lines of communication with the Front Office and other departments of the hotel .
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Leads the participation in Colleague Experience Survey and completion with the execution of CES Action Plans .
• Prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Complete various additional tasks and assignments as needed.