Beach Operations Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

Position Summary:

The Beach Operations Supervisor plays a key leadership role in overseeing the daily operations of all beach-related services, amenities, and personnel. This position is responsible for delivering a world-class guest experience through exceptional service, a strong commitment to safety, and environmentally responsible practices. The Supervisor supports the Beach Operations Manager in supervising and coordinating the activities of beach attendants and tram cart drivers, ensuring smooth and efficient operations across all beach and recreation touchpoints.

Key Responsibilities:

· Oversee daily beach operations including setup, guest services, equipment usage, and cleanliness.

· Supervise and coordinate the performance of beach attendants and tram cart drivers, ensuring timely transportation and top-tier service delivery.

· Monitor staffing levels and adjust scheduling to meet fluctuating guest demands and seasonal needs.

· Ensure all team members are adhering to safety standards, guest service protocols, and company policies.

· Assist with onboarding and ongoing training of beach team members.

· Respond promptly to guest concerns or service recovery situations to maintain high satisfaction scores.

· Maintain and inspect beach equipment (chairs, umbrellas, carts, etc.) to ensure functionality, cleanliness, and presentation.

· Promote and enforce environmental and sustainability standards across beach operations (e.g., recycling, proper waste management).

· Collaborate with other departments such as Front Office, Security, Engineering, and Recreation to coordinate logistics and guest requests.

· Maintain accurate logs and reports related to beach usage, incidents, and maintenance needs.

· High school diploma or equivalent required; associate or bachelor's degree in hospitality, recreation, or a related field preferred.

· Minimum 2 years of supervisory experience in hospitality, resort, or recreation operations.

· CPR/First Aid/AED preferred.

· Valid driver’s license with a clean driving record.

· Must be able to work flexible schedules including weekends, holidays, and peak seasonal periods.

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Skills & Requirements:

· Strong leadership and team management skills.

· Excellent interpersonal and guest service skills.

· Ability to remain calm and professional in high-pressure or emergency situations.

· Detail-oriented with strong organizational and problem-solving abilities.

· Capable of working outdoors for extended periods in various weather conditions.

· Physical ability to lift up to 50 lbs and assist with setting up beach equipment.