Front Office Supervisor

Job Description

Job Description

Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Citrus Farms

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

Position Overview

We are seeking a highly organized, customer-focused, and detail-oriented individual to join our team as a Front Desk Supervisor. As the Front Desk Supervisor, you will oversee the daily operations of the front desk, ensuring a seamless guest experience and the efficient functioning of all front office activities. You will supervise a team of front desk agents, handle guest inquiries, resolve any issues or complaints, and contribute to the smooth and professional operation of the hospitality service. 

This position is ideal for a proactive individual with strong leadership skills, excellent communication abilities, and a passion for providing outstanding customer service. 

Key Responsibilities

Team Supervision & Leadership: 

• Oversee daily operations of the front desk team, ensuring efficient check-in/check- out processes, accurate billing, and the highest level of customer service. 
• Supervise, train, and mentor front desk agents, providing guidance on company procedures, policies, and best practices. 
• Lead by example in delivering exceptional guest experiences and maintaining a positive, welcoming environment. 

Guest Service Excellence: 

• Ensure all guest concerns, inquiries, and complaints are handled professionally and in a timely manner. 
• Assist in resolving complex guest issues or escalating matters to management as needed. 
• Ensure front desk agents follow service protocols to exceed guest expectations. 

Operational Management: 

• Monitor front desk operations to ensure adherence to all operational procedures, including check-in/check-out, reservations, guest services, and housekeeping coordination. 
• Maintain the hotel’s reservation system (Opera), ensuring accuracy of guest information, room availability, and billing details. 
• Manage key inventory, guest security, and compliance with health and safety regulations. 

Communication & Coordination: 

• Handle incoming calls, emails, and in-person inquiries, directing them appropriately and following up as necessary. 
• Assist Management with scheduling and staffing of front desk agents, ensuring proper coverage during peak hours. And seeking additional help should there be a gap in coverage. 

Administrative Duties: 

• Prepare and review daily reports on guest arrivals, departures, and special requests. 
• Assist with billing discrepancies, prepare guest folios, and process payments. 
• Maintain and update guest records in the property management system. 

Training & Development: 

• Conduct regular performance reviews and provide constructive feedback to front desk staff. 
• Train new hires and ensure continuous development of the team to enhance performance and guest satisfaction. 
• Ability to work a flexible schedule, including nights, weekends, and holidays. 

Benefits

We offer a comprehensive benefits package, including: 

• Health, Dental, and Vision Insurance 
• 401(k) 
• 10 Paid Vacation Days 
• 5 Paid Sick Days 
• 14 Company Holidays 

• Maternity and Paternity Leave 
• Complimentary Staff Lunch 
• Early Earned Wage Access 
• Golf Privileges 
• Employee Discount Program 
• And much more! 

Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart.  Work hard and be nice to people - it's as simple as that! 

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! 

Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.