Staff Assistant II

: Staff Assistant II (Growth Services) - Marion County BoCC Marion County is a 100% drug free workplace This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC Location: Marion County Growth Services - 2710 East Silver Springs Blvd., Ocala, FL, 34471 Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM Pay Rate: $15.93 per hour + benefits *Required: Must be able to clear pre-employment background and drug test; Must possess a valid and active Driver's License w/ relatively clean driving record* JOB SUMMARY Responsible for providing administrative, clerical, secretarial, and reception support for the administrative and program staff of the department. ESSENTIAL JOB FUNCTIONS

• Takes and transcribes notes, prepares draft of notes, and after editing and proofing by Department Manager, finalizes said notes.
• Assists in the management of office including files, personnel records, purchase records and meeting schedules and often deals personally with the matter.
• Types various department specific documentation, e.g., letters, statements, narrative and statistical reports, minutes, agendas, court orders, case files. Handles correspondence, at times, of a sensitive or confidential nature.
• Prepares correspondence and recurring reports for supervisor's signature.
• Arranges for meetings and conferences and may take notes as needed.
• Maintains control files of matters in progress and provides follow-up to ensure that actions are completed.
• Processes work orders or documents requiring office procedural knowledge. Coordinates some office functions with other county departments.
• Receives and screens office visitors and telephone calls. Greets and refers customers and visitors both pleasantly and courteously.
• Answers telephone system, makes referrals, takes messages, and directs incoming calls appropriately. Provides information within scope of knowledge or refers customers to appropriate individuals.
• Responds to telephone inquiries from the public and other departments when information requested is specifically provided and known, such as from published records, specific deliveries and procedures, and calendar of events, or within established guidelines.
• Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
• Implements the organization's guiding principles and core values.
• Performs other related job duties as assigned.

SUPERVISION This position does not supervise others. QUALIFICATIONS Education and Experience. High school diploma or equivalent; and two (2) years' administrative or secretarial support experience; or an equivalent combination of education and experience. Licenses or Certifications Possession of a valid, State of Florida driver's license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.

• May require Notary Public certification depending on area of assignment.

KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and ability required.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from customers or members of the business community.
• Ability to speak effectively to groups of customers or employees of the department.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent and ability to draw bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to explain records and procedures to others as lead worker.
• Ability to exercise some judgment in selection of procedures or methods to accomplish tasks.
• Ability to work efficiently and accurately in an atmosphere of frequent interruption.
• Ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision.
• Ability to learn, interpret, and apply local ordinances and resolutions.
• Strong working knowledge of computers and other office equipment.
• Strong organizational skills and ability to prioritize to meet established deadlines.
• Considerable knowledge of business English, spelling, and punctuation.
• Ability to supervise and train division clerical support staff.
• Ability to work independently and to carry out assignments to completion with minimum instructions, adhere to prescribed routines and practices, maintain records, and to make reports requiring accuracy.
• Ability to remain calm in stressful situations.
• Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.

PHYSICAL DEMANDS The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. While performing the duties of this job, the employee will occasionally be required to handle, hear, kneel, lift, reach, speak, stand, walk, and stoop. WORK ENVIRONMENT Work is performed primarily in an indoor environment with limited exposure to adverse environmental conditions.