Studio Advisor Front Desk

Job Description

Job Description

Benefits:

• Recurring Staff Parties
• Fun Management
• Free Unlimited Membership
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.

We are looking for the first round of Studio Advisors for our brand new BODYROK Orlando Franchise!!! We are locally owned and operated, women owned and desire to have a fun and welcoming workplace where everyone feels welcome to be themselves. Are you ready to ROK with us, Orlando?!?

Job Summary:

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, youll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.

Additionally, you are expected to:

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
• Assist members/guests in person when they are in the studio and over email as inquiries come in.
• Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction/micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed.

Essential Duties & Responsibilities:

• Member and Guest Check-in Compliance
  • Greet all incoming members and guests
  • Ensure all check-in procedures are followed
  • Thank guests for coming as they exit
• Sales
  • Create new business internally through member promotions, referrals, and inquiries
  • Promote specials to current and future guests
  • Reach out to existing and potential members via email for sales opportunities
  • Reconcile and report all incoming and outgoing transitions
  • Successfully attain personal sales revenue targets
  • Customer Service & Operations
  • Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
  • Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
  • Keep the front desk area clean and organized

Qualifications:

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

• High School Diploma or GED required

Physical Requirements:

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

Work Environment:

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Compensation:

• Hourly Rate of $15/Hour + Commission
• Commission on ALL Membership and Package Sales
• Commission Paid First Paycheck of the Month
• Eligible for raises and advancement

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.