Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Commissions Based on Performance
- Bonuses Based on Performance
- Paid Training
- Paid Holidays
- 401(k) matching
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
This role is ideal for someone who enjoys working with people, is detail-oriented, and wants to grow professionally within a structured and supportive environment. You will start by focusing on customer service and learning the foundation of the business, with the opportunity to grow into a sales and financial services role over time. If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career. RESPONSIBILITIES:
- Assist customers with policy questions, changes, and service requests
- Provide a high level of customer care and professionalism in every interaction
- Follow up on leads and schedule appointments
- Maintain accurate and organized client records
- Support the team in daily operations and workflow
- Work collaboratively to meet office goals and deliver a great customer experience
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Organized, reliable, and detail-oriented
- Ability to work in a fast-paced environment
- Team player with a strong work ethic
- Bilingual is a plus
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Successful track record of meeting sales goals/quotas preferred.
- Ability to effectively relate to a customer.
- Property & Casualty license.
- Active Florida 4-40 Customer Representative license required
- Active Florida 2-15 Life & Health license required
- Opportunity to grow into a 2-20 General Lines licensed role over time
- Competitive hourly base pay
- Commission opportunities based on performance and licensing
- Activity bonuses, quote bonuses, and quarterly performance incentives
- Paid training and licensing support
- Paid holidays
- Paid training and licensing
- Bonus opportunities based on performance
- Flexible schedule (based on role and performance)
- Opportunity for advancement within the agency
- Supportive, team-oriented work environment
We are building a team that values:
- Growth
- Accountability
- Teamwork
- Positive energy
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