Office Supervisor - Primary Care
- Verifies and maintains personnel documentation is accurate, submitted in a timely manner including performance evaluations, competency assessments, certification documentation, and training records.
- Assigns work schedules, authorizes time off requests and oversees time keeping and managing the time and attendance system for assigned Associates.
- Manages appropriate inventory levels of supplies, and ensures that systems, applications and equipment is properly maintained in the department.
- Initiates the resolution of internal and external customer complaints/concerns and solicit suggestions as appropriate, while ensuring service recovery is applied in all customer complaints.
- Conducts reconciliation of billing and charges, serving as liaison between the Central Billing Office and the practice or providers.
- Prepares reports on labor, attendance, goals, and operation metrics.
- Ensures communication of operational aspects and items of interest are distributed to associates, while maintaining the accuracy of department communication boards.
- Provides coverage of front office responsibilities and duties when staffing levels dictate such as patient registration and check-out.
- Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
- Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
- Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
- Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
- Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
- Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.
- Education: High School Diploma or equivalent.
- Work Experience: Two (2) years’ experience in a medical office environment.
- Licensure: None
- Certification: None
- Skills/Knowledge/Abilities:
- Prior demonstration of strong customer service mindset and patient advocacy.
- Knowledge of basic supervision and management principles.
- Intermediate skill level with Microsoft Word, Excel.
- Education: Associate’s degree in a relevant field.
- Work Experience: Prior leadership experience in a supervisor or team lead capacity within an office environment.
- Majority of time involves sitting or standing; occasional walking, bending, and stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
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